Privacy Policy

Set Sprout Solutions Private Limited

Operating the XpertNow Platform

Effective Date: 13 March 2026

Set Sprout Solutions Private Limited (“Company”, “we”, “our”, or “us”) operates XpertNow, a platform that connects users with verified professionals such as Chartered Accountants, Cost Accountants, Company Secretaries, Lawyers, Consultants, Educators, and Wellness Experts for consultation services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the XpertNow mobile application, website, and related services (collectively referred to as the “Platform”).

By using XpertNow, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use the Platform, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Profile Details
  • Profile Photo (optional)
  • Billing Information
  • Address (if required for invoicing)

Additional Information for Experts

Experts may also be required to provide:

  • Professional qualifications
  • Professional licenses or registrations
  • Work experience details
  • Government ID for verification
  • Bank account details for payouts
  • PAN or GST details (if applicable)

2. Consultation Information

When consultations take place through the Platform, we may collect:
  • Consultation booking details
  • Questions submitted by users
  • Consultation duration
  • Call connection details
  • Feedback and ratings

Call Recording

Consultation calls conducted through XpertNow may be recorded for:

  • Quality assurance
  • Training purposes
  • Dispute resolution
  • Compliance and security

By using the Platform, both users and experts consent to call recording.

3. Payment Information

Payments on XpertNow are processed through secure third-party payment gateways. We may collect:

We do not store complete credit card or debit card information.

  • Transaction ID
  • Payment amount
  • Payment method
  • Billing details

4. Device, Permissions & Technical Information

Technical Information

When you use the Platform, we may automatically collect:

  • Device type
  • Operating system
  • IP address
  • Browser type
  • App version
  • Log files
  • Usage statistics

This information helps improve Platform performance and security.

Device Permissions

To provide its core features, the app requests access to the following device capabilities. Access is always user-initiated and limited to the purpose described:

  • Camera — used to enable video consultations between users and experts.
  • Microphone — used to enable voice and video consultations.
  • Photo Library — used only when you choose to upload a profile picture or a blog cover image. We access only the specific files you select; we do not access or scan your photo library in the background.
  • Notifications — used to deliver incoming call alerts, booking confirmations, and service reminders.

You can manage or revoke these permissions at any time through your device settings. Disabling a permission may limit related features.

5. Push Notifications

We send push notifications for incoming calls, booking confirmations, consultation reminders, and important service updates. You may disable notifications in your device settings, although this may affect your ability to receive call alerts.

6. Referral & Promotional Information

If you participate in referral or promotional programs, we may collect:
  • Referral codes
  • Referral activity
  • Contact information of referred users (if provided)

7. How We Use Your Information

Provide Services

  • Create and manage user accounts
  • Enable consultations between users and experts
  • Schedule calls and consultations
  • Process payments and transactions

Manage the Platform

  • Verify expert credentials
  • Manage profiles and listings
  • Monitor consultations
  • Provide customer support

Improve the Platform

  • Analyze user behavior
  • Improve functionality
  • Enhance service quality

Security & Compliance

  • Detect fraud or misuse
  • Enforce Platform policies
  • Comply with legal requirements

Communication

  • Send service notifications
  • Send booking confirmations and reminders
  • Send promotional offers (with consent)

Users can opt out of marketing communications at any time.

8. Sharing of Information

We do not sell personal data.

With Experts

Relevant user information may be shared with the selected expert to enable the consultation.

With Service Providers

Trusted third-party providers such as:

  • Payment gateways
  • Cloud hosting providers
  • Analytics services
  • Customer support tools

These providers are required to maintain data confidentiality.

Legal Compliance

We may disclose information if required by law or legal authorities.

9. International Data Transfer

Some of our service providers, such as cloud hosting and analytics providers, may store or process data on servers located outside India. Where this occurs, we take reasonable steps to ensure your information continues to be protected in line with this Privacy Policy.

10. Data Security

We use industry-standard security practices including:
  • Data encryption
  • Secure cloud infrastructure
  • Access control systems
  • Monitoring for unauthorized access

However, no online system can guarantee absolute security.

11. Data Retention

We retain personal data only as long as necessary to:
  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain financial records

Consultation recordings are retained for a limited period for quality, dispute resolution, and compliance purposes, and are deleted after that period unless a longer retention is required by law. When you delete your account, your personal data is deleted or anonymized, except where we are legally required to retain certain records (such as financial and tax records).

12. Your Rights and Account Deletion

  • Access personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw consent
  • Opt out of marketing communications

Account Deletion

You can delete your account directly within the app at any time. To do so, go to the account or profile settings within the app and select the option to delete your account. Deleting your account removes your personal data from the Platform, except for information we are legally required to retain. You may also contact us using the details below for assistance with account deletion.

13. Children's Privacy

XpertNow is intended for users aged 13 and older. Users under the age of 18 should use the Platform only with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date. Continued use of the Platform means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy, please contact:

If you have any questions about this Privacy Policy, please contact:

Set Sprout Solutions Private Limited

(Operator of XpertNow)

Email: support@xpertnow.in

Website: www.xpertnow.in

Registered Address:

336, Vipul Trade Centre

Sector-48, Sohna Road

Gurgaon, Haryana, India

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