Terms & Conditions

Set Sprout Solutions Private Limited

Operating the XpertNow Platform

Effective Date: 13 March 2026

Set Sprout Solutions Private Limited (“Company”, “we”, “our”, or “us”) operates XpertNow, a platform that connects users with verified professionals such as Chartered Accountants, Cost Accountants, Company Secretaries, Lawyers, Consultants, Educators, and Wellness Experts for consultation services.

These Terms and Conditions govern your access to and use of the XpertNow mobile application, website, and related services. Please read them carefully, along with our Privacy Policy, which explains how we handle your information.

By using XpertNow, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By accessing, downloading, registering on, or using the XpertNow mobile application, website, or any related services (collectively, the “Platform”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms apply to all users of the Platform, including individuals seeking consultations (“Users”) and professionals offering consultations (“Experts”).

2. Definitions

For the purpose of these Terms:
  • “Company”, “we”, “our”, or “us” refers to Set Sprout Solutions Private Limited
  • “Platform” refers to the XpertNow mobile application, website, and related services
  • “User” refers to any person who books or receives a consultation
  • “Expert” refers to a verified professional who offers consultations
  • “Consultation” refers to an audio, video, or chat session booked through the Platform
  • “Content” refers to any text, image, blog, review, or material submitted to the Platform

3. Eligibility

To use the Platform, you must:
  • Be at least 13 years of age
  • Have the consent of a parent or legal guardian if you are under 18
  • Provide accurate, current, and complete information during registration
  • Have the legal capacity to enter into a binding agreement

Experts must additionally hold valid professional qualifications, licenses, or registrations relevant to the services they offer.

4. Nature of the Platform

XpertNow is a technology platform that connects Users with independent Experts. We are not a party to the consultation itself.

The Company does not provide professional advice, and does not employ the Experts listed on the Platform. Experts are independent professionals responsible for the advice, opinions, and services they provide.

What We Do

  • Provide the technology to discover, book, and conduct consultations
  • Verify submitted expert credentials on a reasonable-effort basis
  • Facilitate payments between Users and Experts
  • Provide customer support for Platform-related issues

What We Do Not Do

  • Provide legal, financial, medical, tax, or wellness advice
  • Guarantee the accuracy, quality, or outcome of any consultation
  • Supervise or control how an Expert conducts a consultation
  • Act as an agent, employer, or representative of any Expert

5. Account Registration and Security

You must create an account to access most features of the Platform. You are responsible for:
  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized access
  • Keeping your profile information accurate and up to date

One person may hold only one account. Sharing, selling, or transferring an account is not permitted.

6. Expert Obligations and Verification

Experts who list their services on the Platform agree to the following:

Verification Requirements

Experts must submit accurate documentation for verification, which may include:

  • Professional qualifications and certifications
  • Valid professional licenses or registrations
  • Work experience details
  • Government-issued identification
  • Bank account, PAN, or GST details for payouts

Verification is carried out on a reasonable-effort basis and does not amount to an endorsement or guarantee by the Company.

Professional Conduct

  • Provide services within your area of qualification and competence
  • Maintain confidentiality of User information shared during consultations
  • Honour confirmed bookings and be available at the scheduled time
  • Comply with all applicable laws, professional standards, and codes of conduct
  • Not solicit Users to transact outside the Platform

Availability and Listings

Experts are responsible for keeping their availability, pricing, and profile details accurate. Repeated failure to attend confirmed consultations may result in reduced visibility, suspension, or removal from the Platform.

7. Consultations and Bookings

Users may browse Expert profiles and book consultations subject to Expert availability.
  • A booking is confirmed only after successful payment
  • Consultation duration is as displayed at the time of booking
  • Consultations must be conducted through the Platform's calling features
  • Both parties are expected to join at the scheduled time

If an Expert fails to attend a confirmed consultation, the User is eligible for a full refund or a rescheduled session. If a User fails to attend without prior cancellation, the consultation may be treated as completed and the fee may not be refunded.

8. Fees and Payments

Off-platform payments are strictly prohibited. Consultations paid for outside the Platform are not covered by our support, refund, or dispute resolution processes.

Consultation fees are set by Experts and displayed on the Platform before booking. All payments must be made through the Platform's integrated payment gateways.

User Payments

  • Fees are payable in advance at the time of booking
  • Displayed prices include applicable taxes unless stated otherwise
  • Payments are processed by secure third-party payment gateways

Expert Payouts and Platform Fees

The Company retains a service fee or commission from each completed consultation. The remaining amount is paid out to the Expert as per the applicable payout cycle, subject to deductions required by law such as TDS.

Experts are solely responsible for their own tax filings, GST compliance, and statutory obligations.

9. Cancellations, Rescheduling and Refunds

Refunds may be issued in the following situations:
  • The Expert cancels or fails to attend the consultation
  • A technical failure on the Platform prevents the consultation from taking place
  • A duplicate or erroneous payment is made
  • The User cancels within the permitted cancellation window shown at booking

Refunds are processed to the original payment method and may take 5 to 10 business days to reflect, depending on your bank or payment provider. Refunds are not available for consultations that were completed, for dissatisfaction with the advice or opinion given, or for User no-shows without prior cancellation. Refund decisions in disputed cases are made by the Company at its reasonable discretion after reviewing available records.

10. Call Recording and Consultation Records

Consultations conducted through the Platform may be recorded for quality assurance, training, dispute resolution, compliance, and security purposes.

By using the Platform, both Users and Experts consent to such recording. Recordings are handled in accordance with our Privacy Policy and retained only for as long as required.

11. Prohibited Conduct

You agree not to use the Platform to:
  • Provide false, misleading, or fraudulent information
  • Impersonate another person or misrepresent your qualifications
  • Harass, abuse, threaten, or discriminate against any person
  • Share obscene, unlawful, defamatory, or offensive content
  • Circumvent the Platform to arrange or pay for consultations directly
  • Record, reproduce, or distribute consultations without authorization
  • Attempt to hack, reverse engineer, scrape, or disrupt the Platform
  • Use automated systems or bots to access the Platform
  • Infringe the intellectual property rights of the Company or any third party
  • Violate any applicable law or regulation

Violation of this section may result in immediate suspension or permanent termination of your account, withholding of pending payouts, and referral to legal authorities where appropriate.

12. Professional Advice Disclaimer

Information and advice received through the Platform is for general guidance only and is not a substitute for formal professional engagement.

A consultation booked through XpertNow does not, by itself, create a lawyer-client, doctor-patient, accountant-client, or any other formal professional relationship, unless the Expert separately establishes one in accordance with applicable professional rules.

Important Notes

  • Advice is based on the information you provide and may not cover your full circumstances
  • You should seek independent verification before acting on any advice
  • The Platform is not intended for medical, psychiatric, or life-threatening emergencies
  • In an emergency, contact local emergency services immediately

13. User Content and Reviews

You retain ownership of the content you submit, including blogs, profile details, reviews, and images. By submitting content, you grant the Company a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute that content for the purpose of operating and promoting the Platform.
  • You must have the right to submit the content you upload
  • Reviews must be genuine and based on an actual consultation
  • We may remove content that violates these Terms or applicable law
  • We are not obliged to monitor or moderate all user content

14. Intellectual Property

The Platform, including its name, logo, design, software, text, graphics, and all related materials, is owned by Set Sprout Solutions Private Limited and protected by intellectual property laws.

You may not copy, modify, distribute, sell, licence, or create derivative works from any part of the Platform without our prior written permission.

15. Referral and Promotional Programs

We may offer referral programs, discount codes, credits, or promotional offers from time to time. These are subject to additional terms published alongside each offer.
  • Offers may be modified or withdrawn at any time without prior notice
  • Credits and rewards have no cash value and are non-transferable
  • Abuse of promotional programs may result in forfeiture of rewards and account suspension

16. Third-Party Services

The Platform integrates third-party services such as payment gateways, cloud hosting, calling infrastructure, and analytics providers. Your use of these services may also be governed by their own terms.

The Company is not responsible for the availability, performance, or practices of third-party services or any websites linked from the Platform.

17. Suspension and Termination

We may suspend or terminate your access to the Platform, with or without notice, if:
  • You breach these Terms or any applicable law
  • We detect fraudulent, abusive, or harmful activity
  • Verification documents are found to be false or expired
  • Continued access poses a risk to other users or to the Platform

You may delete your account at any time from within the app. Termination does not affect any rights, obligations, or liabilities that accrued before the date of termination, including payment obligations and pending disputes.

18. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties of any kind regarding:
  • Uninterrupted, error-free, or secure operation of the Platform
  • The accuracy, completeness, or usefulness of any advice given by an Expert
  • The qualifications, conduct, or reliability of any User or Expert
  • Results or outcomes obtained from using the Platform

19. Limitation of Liability

Our total aggregate liability for any claim arising out of or relating to the Platform shall not exceed the amount paid by you for the specific consultation giving rise to the claim.

To the maximum extent permitted by applicable law, the Company shall not be liable for:
  • Any advice, opinion, or service provided by an Expert
  • Indirect, incidental, special, punitive, or consequential damages
  • Loss of profits, business, goodwill, data, or opportunity
  • Disputes arising directly between a User and an Expert
  • Failures caused by third-party services, networks, or devices

20. Indemnity

You agree to indemnify and hold harmless Set Sprout Solutions Private Limited, its directors, employees, and partners from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising out of your use of the Platform, your content, your breach of these Terms, or your violation of any law or third-party right.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana.

Before initiating formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter amicably.

22. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of the Platform after such changes means you accept the updated Terms.

23. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Set Sprout Solutions Private Limited

(Operator of XpertNow)

Email: support@xpertnow.in

Website: www.xpertnow.in

Registered Address:

336, Vipul Trade Centre

Sector-48, Sohna Road

Gurgaon, Haryana, India

XpertNow - Connect with Experts